Customer Service

Shopping Guarantee

We take our customers' security very seriously at bitzindia.com. Every online transaction made by the customers on our website is 100% safe and hassle-free.

User Registration

To shop at bitzindia.com, you have to create a user account. If the information provided by the customers at any point is confirmed to be false, inaccurate or incomplete, the company has the rights to terminate the registration. In case of non-delivery of the order owing to wrong name or address provided by you, any extra cost incurred by the company for re-delivery of the products will be claimed from you.

Delivery Policy

We give you the finest online shopping experience. And we also assure you prompt delivery. An additional nominal shipping cost will be levied from you for the delivery of the product at your home. You can also keep track of your orders. Delivery time varies according to the destination, which is anywhere between 7-10 working days. However, the delivery time may vary depending upon a number of unexpected factors that include weather and transit delays. We partner with reliable courier service to deliver your products in perfect condition. You can contact our customer service over phone or via e-mail to check the delivery status.

Cancellation policy

As long as the product has not left our warehouse, you can cancel it. To cancel the order, contact our customer service over phone from Monday to Friday within working hours.

Refund Policy

bitzindia.comis dedicated to attain total customer satisfaction with regard to all our products available in the website. If you choose to return the product purchased from our website, we will refund the price of your purchase after we receive the product. However, we will give a refund only if the product is in unused condition with tags and invoice intact. The refund will be processed and credited to the original credit or debit card used to purchase the item within 15 working days.