Return Policy

Our aim is to provide complete satisfaction to our customers. We strive to give our customers a great shopping experience, without compromising on the quality of the products. We are always willing to put in an extra effort to ensure the same.

We do not accept returns on any product falling under innerwear category like Vests, Thermals, Tank Tops, Underwears, Briefs, Bras, Panties, and Camisoles. This is to maintain strict hygiene of our products. However, if you are not happy with the purchase of outwear you can return them. Please check that your item meets the following criteria for return.

You can return only the product(s) bought from bitzindia.com and not from any other retailer. We are not responsible for any such product(s) sent to us.

  • We follow a 7-day return policy. So the return request should be posted within 7 days from the date of delivery.
  • Only product(s) that are unused (other than fit trial) and unwashed will be accepted.
  • The product(s) should be in good condition. We won’t accept it if there are holes or stain marks on it.
  • While sending the product, ensure that the tags and original packaging are intact.
  • Along with the product you also need to send the original invoice.

Return of damaged goods via bitzindia.com

In case the product you receive is not in good condition or if it is not the item that you have ordered, you can return the product. However, to get a refund it should be unused, unwashed and in the same condition as you received it. The tags as well as original packaging should be intact. You also have to send the invoice for refund, within 7 days from the date of delivery.

Contact us immediately over phone and you will be given instructions on how to handle this scenario by Our Customer Care Team. They will guide you on the refund process.

Before receiving confirmation from our team for the same you should not return the product. We do not guarantee any refund if the product is returned without such confirmation.

You will get the refund only after our Quality Check Team examines the returned products for all defects/variations, on the basis of the customer’s claim. Regarding return acceptance or rejection you will be send an SMS or email.

The customer will not be entitled to any refund or fresh products if it is found during the inspection that the delay/damage/ has occurred due to customer. In that case, the same product will be returned to the customer.

On the basis of the customer’s claim, the Quality Check team will examine the returned goods. The money will be refunded subject to fulfilment of Return conditions, and after confirmation from our Quality Assurance Team. The customer will not be entitled to any fresh piece of Product or Refund if it is found on examination of product that the customer is responsible for the damage. In that case the same product will be returned to the customer.

Damage of External Packaging

If you notice any tampering on the external packing of the consignment while receiving it, we advise not to accept it. You can raise a complaint with us immediately. We will take the issue up with the courier company.

If you inform us about any such order, do send us back the item with the details of your order. We will cancel the order as soon as we receive the package. If you have prepaid for the product(s) using Credit Card, Net Banking, Debit Card, the money will be refunded to your account.

If the Cash-on-Delivery (COD) order received has Manufacturing Defect or if you are delivered the Wrong Product we will cancel the order without a refund.

Our Obligations:

Except for the events as clearly mentioned in this Policy you will not be entitled for any cash refunds. The money will be credited to your bank account. The decision taken by our Quality Check Team shall be ultimate and compulsory for you to get a refund.

Refunds:

Refunds will be provided in the event of:

  • (i) Cancellation by Customer or bitzindia.com prior to the shipment of the products ordered;
  • (ii) Return of one or more products purchased by the Customer, subject to eligibility for Return.
  • (iii) In case the replacement item is out of stock.

The refund will be as per the way listed below:-

  • a) Refunds for Pre-paid Orders:
    Refund will be credited to your account within 5 to 7 working days if you have paid using a credit card. The amount will be refunded to your bank account within 7 to 14 working days if you have paid using debit card/internet banking. Please check with your bank and let us know if you do not receive a credit within this time.
  • b) We will refund your amount if the replacement item is out of stock.
  • c) Refunds for Cash-On-Delivery (“COD”) Orders:

The customer has to provide the below Bank Account details for refund:

  • 1) Bank Account number
  • 2) Account holders name
  • 3) Bank branch
  • 4) Bank name
  • 5) IFSC Code
  • 6) Order ID
  • 7) Product Name against which refund has to be initiated

Through Electronic Funds Transfer the amount will be refunded in the Bank account. We do not provide any cash /cheque / DD refund.

You will not be entitled for any refund except for the events as explicitly stated in this Policy.

Customer’s take note:

We manufacture the products in bulk so the colours of the product delivered may vary slightly from the product shown on the website. The same holds true for designs as well. Before placing the order, we suggest you read all the details and disclaimer on product page.

Customer service

Contact us on email: customercare@bitzindia.com

Call us at: 0422 243 5555. From Monday to Friday. You can leave a message after office hours or on holidays.

Delivery Period: Your shipments will reach you within 4 working days (metro cities), and within 6 working days for non metros and COD shipments.

Returns & Cancellations: You can either ask for a refund or a replacement. The product must be returned to us within 7 days from the day you receive your order. On receiving your return, it will be processed within 5 business days. You will receive a full refund of the cost of the item(s) if the items are unused and in sealed packages with tags intact.